Troubleshooting & FAQs Overview
Issue: Unable to log in
Make sure your username/email and password are correct.
Clear your browser cache or app cache and try again.
Ensure cookies and JavaScript are enabled.
If you forgot your password, use the Forgot Password link to reset it.
Contact support if the problem persists.
Issue: Data not loading or profiles not displaying
Check your internet connection.
Refresh the page or restart the app.
Try logging out and back in.
Confirm you have the necessary permissions or subscription to access the feature.
Report persistent issues to support.
Issue: Payment failed or subscription not activated
Verify your payment details are correct and up to date.
Ensure your card has sufficient funds and is not expired.
Contact your bank if payment is declined.
For subscription problems, contact support.
Try refreshing the page or restarting the app.
Check if you are within your plan limits for AI queries.
Clear cache or try a different browser.
Contact support for assistance.
Frequently Asked Questions (FAQs)
A: Instagram, TikTok, and YouTube profiles are supported for metrics and AI analysis.
Q: How many profiles can I compare at once?
A: Up to 3 profiles can be compared side-by-side with AI insights.
Q: Can I use PlayersOnly Insights on mobile?
A: No, but some features will be available in a future release. Advanced features like the full Compare Tool and AI Analysis are optimized for the web app.
A: Data is refreshed daily to provide up-to-date insights.
Q: Can I cancel my subscription anytime?
A: Yes, you can cancel anytime. Your access will remain active until the end of your current billing cycle.
Q: Does PlayersOnly offer refunds?
A: No, we do not offer refunds. Please review your plan carefully before subscribing.
Q: How do i delete my account?
A: In mobile app, side menu > settings > delete account.
If you need help not covered here, please contact our support team.
